Refund Policy
Refund Policy
If you are not satisfied or need to change your purchase in any way, you have the right to request a refund.
SIMAGA is able to refund purchases of goods within 14 days of delivery. In order to be a valid return, the product must be returned to
Once the product has been deemed an eligible return,
Gift returns
If you are returning an item that you received as a gift, you may return the item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of the exchange. You will be responsible for paying any additional cost difference, shipping charges or other applicable charges. For any additional inquiries regarding these policies or any other policies we have, please do not hesitate to contact us.
Defective product
We will gladly exchange or refund defective products provided we are formally informed by email within 14 days of receipt of the items. However, the exchange process may take up to 30 days. In the event of a defective product or shipment, we will cover the shipping costs. For all correspondence, please use Contact.simagaeyewear@gmail.com
Change one's mind
You can change your mind. We will be happy to exchange or refund your order. However, we must be notified within 14 days of receiving your items. If you wish to return or exchange any of your items, please send them to the following address. For all correspondence, please use
Please note that for returns or refunds, shipping costs will be the buyer's responsibility. Buyer should use registered/trackable shipping services and advise the tracking number.